Please note that all prices are listed in BHD and will not be automatically converted into your local currency upon checkout.
CLOUDY HOUSE is not responsible for any conversion fees associated with international orders.
All orders have a processing time of 24-72 hours for all orders regardless of shipping method selected. During this time period, orders may subject to different processing methods to ensure the security and accuracy of transaction placed.
If your order is held for any reason, you will be contacted via email or whatsapp.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of CLOUDYHOUSE, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use.
Undelivered packages will be sent back to CLOUDY HOUSE and a refund shall be issued for the order amount with the shipping fees deducted.
CLOUDY HOUSE strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order.
CLOUDY HOUSE is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
If due to a customer error the shipment does not reach its destination, the shipment shall be sent back to us and a refund shall be issued with the shipping costs deducted from the total.
If the shipment is confiscated by the customs authorities, CLOUDY HOUSE is not obligated to refund the order amount nor take responsibility in that matter, the customer shall take responsibility if their shipment is confiscated by an authority party.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the packages delivery. Once your claim has been submitted, reviewed, and approved, we will assist you with correcting this issue.
